jlji Privacy Policy

1. Introduction

jlji ("jlji," "we," "us," "our") is committed to protecting the privacy and personal data of all individuals who use the jlji platform ("Platform"). This Privacy Policy describes how jlji collects, uses, stores, shares, and protects personal data in connection with the operation of the Platform and the provision of online gaming services to players in the Philippines.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC) of the Philippines. It also reflects jlji's obligations under PAGCOR regulations and applicable anti-money laundering legislation.

By registering an account on jlji or using any jlji service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not use the jlji Platform.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, jlji is the personal information controller responsible for the personal data collected through the Platform. jlji has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection laws.

To contact the jlji Data Protection Officer, please use the contact details provided in Section 15 of this Privacy Policy.

3. Personal Data We Collect

3.1 Registration Data

When you create a jlji account, we collect the following information:

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile phone number;
• Residential address (including city, province, and postal code);
• Username and encrypted password.

3.2 Identity Verification (KYC) Data

To comply with PAGCOR regulations and Philippine anti-money laundering requirements, jlji may collect:

• Government-issued photo identification (e.g., Philippine National ID, passport, driver's license, UMID, SSS/GSIS ID, PRC ID, voter's ID);
• Proof of address documents (e.g., utility bill, bank statement, barangay certificate);
• Proof of payment method ownership (e.g., GCash account screenshot showing registered name);
• Selfie or live photo for identity verification purposes.

3.3 Financial Data

jlji collects financial information necessary to process deposits and withdrawals, including:

• GCash or PayMaya account details (registered mobile number);
• Bank account details (account name, account number, bank name) for bank transfer transactions;
• Debit card details (card number, expiry date — stored in tokenized form only);
• Transaction history, including deposit amounts, withdrawal amounts, and dates.

3.4 Gaming Activity Data

jlji records all gaming activity on your account, including:

• Games played, bet amounts, and outcomes;
• Session start and end times;
• Bonus and promotion usage;
• Responsible gaming tool settings (deposit limits, self-exclusion status).

3.5 Technical and Device Data

When you access the jlji Platform, we automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Pages visited, time spent on pages, and navigation paths;
• Referring URLs and search terms used to find the Platform;
• Cookie identifiers and session tokens.

3.6 Communications Data

If you contact jlji customer support, we retain records of those communications, including live chat transcripts, email correspondence, and any attachments you provide. This data is used to resolve your query and to improve our support services.

4. How We Collect Your Data

jlji collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion;
• Automatically — through cookies, web beacons, and similar tracking technologies when you browse or use the Platform;
• From third parties — including identity verification service providers, payment processors (GCash, PayMaya, banks), fraud prevention services, and analytics providers, where permitted by law;
• From public sources — including publicly available government databases, where necessary for compliance with anti-money laundering or sanctions screening obligations.

5. Legal Basis for Processing

jlji processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform the contract between you and jlji — specifically, to operate your account, process transactions, and provide gaming services;
• Legal obligation: Processing is required to comply with applicable Philippine laws, including PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act;
• Legitimate interests: Processing is necessary for jlji's legitimate interests, including fraud prevention, platform security, and improving our services, provided these interests are not overridden by your rights;
• Consent: For certain processing activities — such as sending marketing communications or placing non-essential cookies — jlji relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. How We Use Your Personal Data

jlji uses the personal data we collect for the following purposes:

• To create and manage your jlji account;
• To verify your identity and age (21+) in compliance with PAGCOR and Philippine law;
• To process deposits and withdrawals through your chosen payment method;
• To detect and prevent fraud, money laundering, and other illegal activity;
• To comply with our legal and regulatory obligations, including AML reporting requirements;
• To provide customer support and resolve disputes;
• To administer bonuses, promotions, and loyalty programs;
• To enforce our Terms & Conditions and other platform policies;
• To monitor and improve platform performance, security, and user experience;
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts);
• To send you marketing communications about jlji promotions and new features, where you have provided consent;
• To conduct responsible gaming monitoring and apply player protection measures where required.

7. Data Sharing and Disclosure

7.1 Service Providers

jlji shares personal data with trusted third-party service providers who assist in operating the Platform, subject to strict data processing agreements. These include:

• Identity verification and KYC providers;
• Payment processors (GCash, PayMaya, and partner banks);
• Fraud detection and cybersecurity service providers;
• Cloud hosting and infrastructure providers;
• Customer support platform providers;
• Analytics and platform performance monitoring tools.

All service providers are contractually required to process personal data only on jlji's instructions and to maintain appropriate security measures.

7.2 Regulatory and Legal Disclosure

jlji may disclose personal data to government authorities, law enforcement agencies, or regulatory bodies — including PAGCOR, the Anti-Money Laundering Council (AMLC), and the National Privacy Commission (NPC) — where required by Philippine law, court order, or regulatory directive. jlji will notify affected players of such disclosures where legally permitted to do so.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of jlji's business, personal data held by jlji may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

7.4 No Sale of Personal Data

jlji does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This is an absolute commitment and is not subject to any exceptions.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the jlji Platform. They allow the Platform to recognize your device, remember your preferences, and provide a more personalized experience. jlji also uses similar technologies such as web beacons, pixel tags, and local storage objects.

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting core Platform functionality.
• Performance Cookies: Collect anonymized data about how players use the Platform — such as which pages are visited most frequently — to help jlji improve performance and user experience.
• Functional Cookies: Remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics Cookies: Used to understand aggregate user behavior on the Platform. Data collected is anonymized and used solely for internal analysis.

8.3 Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling strictly necessary cookies will impair your ability to use the jlji Platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

9. Data Retention

jlji retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, in compliance with PAGCOR and AMLA requirements;
• KYC and identity verification documents: Retained for a minimum of 5 years after the end of the business relationship, as required by the Anti-Money Laundering Act;
• Transaction records: Retained for a minimum of 5 years from the date of each transaction;
• Customer support communications: Retained for 2 years from the date of the last communication, unless a longer period is required for dispute resolution;
• Technical and device data: Retained for up to 12 months from collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with jlji's data disposal procedures.

10. Data Security

jlji implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit;
• AES-256 encryption for sensitive data at rest;
• Multi-factor authentication for all administrative access to systems holding personal data;
• Regular penetration testing and vulnerability assessments;
• Role-based access controls limiting data access to authorized personnel only;
• Comprehensive audit logging of all access to personal data systems;
• Regular staff training on data protection and information security;
• Incident response procedures aligned with NPC notification requirements.

While jlji takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the security of your jlji account credentials and for notifying jlji immediately if you suspect unauthorized access to your account.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jlji:

• Right to be Informed: You have the right to be informed about how your personal data is collected and processed — which is the purpose of this Privacy Policy;
• Right of Access: You have the right to request a copy of the personal data jlji holds about you, along with information about how it is being processed;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data jlji holds about you;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jlji's legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jlji has violated your data privacy rights.

To exercise any of these rights, please contact the jlji Data Protection Officer using the details in Section 15. jlji will respond to all data subject requests within 15 business days of receipt. In complex cases, this period may be extended by a further 15 business days, with notice provided to you.

12. Children's Privacy

The jlji Platform is strictly intended for individuals aged 21 years and above. jlji does not knowingly collect personal data from persons under the age of 21. If jlji becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.

If you are a parent or guardian and believe that a minor has registered an account on jlji or provided personal data to jlji, please contact our support team immediately. jlji takes underage access extremely seriously and will act promptly on any such report.

13. International Data Transfers

jlji primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international fraud detection services.

Where personal data is transferred outside the Philippines, jlji ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses requiring the recipient to apply data protection standards equivalent to those required under Philippine law;
• Transfers only to countries or organizations recognized by the NPC as providing adequate data protection;
• Your explicit consent, where required by law.

You may request information about the specific safeguards applied to any international transfer of your personal data by contacting the jlji Data Protection Officer.

14. Updates to This Privacy Policy

jlji reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes to this Privacy Policy will be communicated to registered players via email or a prominent notice on the Platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Your continued use of the jlji Platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated Privacy Policy, you must cease using the Platform and may close your account in accordance with the jlji Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how jlji protects your personal data.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or jlji's data processing practices, please contact the jlji Data Protection Officer:

• Data Protection Officer: jlji Privacy Team
• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the jlji Platform
• Response Time: Within 15 business days for data subject requests; within 24 hours for general privacy inquiries

If you are not satisfied with jlji's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available on the NPC's official website.

For responsible gaming concerns, account self-exclusion, or problem gambling support, please visit our Responsible Gaming page or contact our support team via live chat.